Wait for the all clear
Do not go back inside until the fire department says it is safe. Structures can be weakened, and hidden hot spots can reignite.
Call the right people
Contact your insurance company, your family and us. If utilities were shut off, ask the utility before restoring service.
Do not clean soot yourself
Wiping soot with water pushes it into surfaces. Do not turn on the HVAC. If you must touch things, wear gloves.
Protect what you can
Take valuables and papers out safely. Cover openings if possible. Take photographs.
Food and medicine
Discard food exposed to heat, smoke or fire-fighting water. Ask a pharmacist about medications.
Secure the property
Board-up and tarping stop weather and theft. We can do this quickly.
Our advice in one sentence
Wait for the all clear, do not wipe soot and call for help early.
