The first hours after water, fire or storm damage decide how big the problem gets. Here is what to do, what to avoid and when to call.
When something goes wrong at home, it helps to have a plan. The first minutes are about safety. The next hours are about stopping the damage from growing. Both matter more than getting everything perfect.
Make sure everyone is safe and out of danger. If it is water, shut off the supply at the main. If it is fire, wait until the fire department says it is safe. Take photographs. Then call us so we can start planning, because the sooner drying and cleaning begin, the more can be saved.
People and pets out of danger.
Water main off if it is safe.
Before you move anything.
We guide you by phone.
Lift small items off wet floors.
No heaters, no wiping soot.
Water Damage RestorationWater removed, structure dried and the damage documented, so your home gets back to normal before mold and…Explore 
Burst Pipe CleanupA burst or frozen pipe can release hundreds of gallons in minutes. We stop the spread, remove the…Explore 
Flood Water ExtractionPumps and extractors remove standing water from basements, first floors and crawl spaces, the first step in any…Explore 
Sewage Backup CleanupSafe, thorough cleanup of sewage that has backed up into a home, with protective gear, disinfection and careful…Explore 
Fire Damage RestorationCleaning, deodorizing and rebuilding after a fire, from soot and smoke removal to structural repair and returning your…Explore 
Smoke and Soot CleanupProfessional removal of soot and smoke film from walls, ceilings, floors and belongings, using methods that lift soot…Explore 
Smoke Odor RemovalSmoke smell removed at the source with cleaning, air scrubbing and thermal fogging or hydroxyl treatment where appropriate.Explore 
Kitchen Fire CleanupGrease fires and stove fires leave sticky protein soot and strong odor. We clean cabinets, appliances and air…Explore Estimate drying, check mold risk or ballpark the cost.
Drying Equipment and Time EstimatorEnter the room size and the wet area and see a planning count of air movers, dehumidifier capacity and typical drying days.Try it 
Mold Risk CheckerEnter how long materials have been wet, the humidity and the materials affected and see the mold risk and what to do next.Try it 
Restoration Cost EstimatorPick a project and a size and get a ballpark planning range.Try it Do both as soon as it is safe. Calling us early lets us start drying while you work with your insurer.
Small clean-water spills, yes. Larger losses, soot and dirty water are better left to professionals.
Call anyway. We can tell you a lot from a few photos and questions.
SituationHomeownersWhat homeowners should expect during a restoration project, from first call to final walk-through, and how to stay…Learn more 
SituationLandlords and RentalsRestoring rental homes and apartments quickly, with tenant coordination, documentation and a focus on getting the unit back…Learn more 
SituationBusiness OwnersHow business owners can limit downtime after water, fire or storm damage, with planning, communication and clear priorities.Learn more 
SituationInsurance and ClaimsA plain-English guide to documenting a loss, talking with your insurance company and keeping a claim organized.Learn more Call us and we will tell you what is possible. We explain the plan, protect your property and document the work.
